What happens if you lose an official check
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Contact the payee if necessary. In the event of an error or lost check, let the recipient know about the request to stop payment and arrange a way to send a new check. See whether the check has already cleared.
Gather a few pieces of information. Your account number. The check number. The exact amount of the check. Contact your bank. Approve any stop payment fees. Note the expiration date on the stop payment order. Frequently asked questions Can I cancel recurring bill payments? What if a stolen check has cleared my account?
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Don't have access to Wells Fargo Online? Enroll now. Savings bonds can be purchased by visiting the US Treasury Website. For checks that have posted to your account, you can view a copy by signing on to Wells Fargo Online and clicking the icon beside the check number on the Account Details page, or access Request Copies through the Accounts tab.
Note: For legal purposes, a digital image is the same as a paper copy of a check, and there is no cost for Wells Fargo Online check images. If a deposit has already posted to your account, you can order a copy of a past deposit slip through Wells Fargo Online. You will need to provide your account number, the amount of the deposit, and the date the deposit was credited to your account. Please have your Transaction Receipt available when calling.
If you did not select a PIN one will be mailed to you separately from your card. You can also change it by using the automated customer service option when calling the phone number on the back of your card.
Simply call the customer service number on the back of your card or on your account statement. You can request a stop payment through Wells Fargo Online check only , by phone check and ACH items or by visiting your local branch and speaking with a banker.
If you have revoked authorization and the merchant continues to charge the account, you can then dispute the transactions with Wells Fargo by calling TO-WELLS or visiting your local branch. Safe Deposit Boxes can be rented at most Wells Fargo locations. The yearly rental fee varies depending on the size of the box. Please contact a banker at your local Wells Fargo branch for details on safe deposit box availability.
To close your Safe Deposit Box, please visit the Wells Fargo branch where your box is located to complete a close agreement and remove your personal belongings. To insure the contents of your box, purchase an appropriate policy from the insurance company of your choice.
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